Refund, Cancellation and Exchange Policy

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REFUNDS

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase. 

All the purchases will be non-refundable. WE STRICTLY DO NOT DO RETURNS. 

Note : Refund is not applicable to any product purchased at www.charoos.com in any case except the damaged product or wrong product sent to you. Please email us at info@charoos.com.

PLEASE DO NOT FORGET TO MENTION YOUR ORDER ID.
 

CANCELLATIONS 

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at info@charoos.com. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort. If you cancel your order before your product has been dispatched, we will refund the full amount (in case of pre-paid order). If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges( in case of pre-paid order). The customer agrees not to dispute the decision made by Shree Surbhi and accept The Shree Surbhi’s decision regarding the cancellation.
 

RETURNS AND EXCHANGE

1) Return not accepted if Customer does not like the material or colour of the product, we suggest that the customer should read the product description before ordering.
2) Return not accepted if customer wants to exchange the product with different product.
3) Return not accepted if customer does not like the taste of the product.
4) Return not accepted if customer is not satisfied as we commit to deliver what we have displayed and for the prices we have charged is the best possible.
5) Return not accepted if the product is opened and used.
 

Exchanges are accepted ONLY IF THERE IS SOME MANUFACTURING DEFACT, then please contact us at info@charoos.com and a concern person if address your query. Please write a note with your order no and mention the problem with the order. You are not allowed to buy a different product. You will be getting the same product.

If a product is wrongly delivered to you, please send it back to us as we don't have reverse pick up facility, we will refund your courier charges.
 

10-12% Colour difference depends on the screen resolution and lights, please don’t expect an exchange or return for the same.
 

Any product that need to be exchanged, should be sent back to us. We do not provide reverse pick ups & the second round shipping is paid by customer as mentioned above.
 

Taxes and duties are included in the price of the product listed on the Website, for deliveries in India.
 

For deliveries outside India, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country.
 

Please do put in the note and the shipment copy/bill copy which is there on the parcel. Kindly send the bill copy with the product sent for exchange.
 

The product should be in its original packaging and unused. Else we will not be able to do the exchange for that product.
 

Please mention your name, address, number, email and order id on the parcel along with the size needed.
 

All the sale & discounted purchase is non exchangeable.
 

No exchange or return for Home furnishing & Jewellery.
 

Exchanges can be processed only once per order. (With given criteria)